Privacy Policy

Effective Date: 29 August, 2025

At My PC Key, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or purchase our digital products. By using our site, you agree to the practices outlined here.

1. Information We Collect

When you interact with our website, we may collect the following types of information:

  • Personal Information: Name, email address, billing address, and payment details provided during checkout.

  • Order Information: Product purchased, order ID, license keys, and transaction details.

  • Technical Data: IP address, browser type, device information, and usage activity (via cookies and analytics).

  • Customer Support Data: Information you share with us when requesting support, such as screenshots, error logs, or system details.

2. How We Use Your Information

We use your data to:

  • Process and deliver your digital product orders.

  • Send purchase confirmations, license keys, and product-related updates.

  • Provide technical support and resolve customer issues.

  • Detect, prevent, and address fraudulent transactions or unauthorized access.

  • Improve our website’s performance and user experience.

  • Comply with legal and regulatory obligations.

2a. Lawful Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we rely on the following legal bases to process your personal data:

  • Contractual Necessity – to fulfill our obligations when you place an order (e.g., delivering your license key).

  • Legal Obligation – to comply with tax, accounting, and regulatory requirements.

  • Consent – when you opt in to receive marketing emails or product updates.

  • Legitimate Interests – to prevent fraud, enhance security, and improve our services.

3. Sharing of Information

We do not sell, rent, or trade your personal data. We only share your data with trusted third parties when necessary:

  • Payment Processors (e.g., PayPal, Stripe) to securely process payments.

  • Email Delivery Services to send license keys and order confirmations.

  • Analytics Providers (e.g., Google Analytics) to monitor site traffic and improve functionality.

These third parties are bound by confidentiality agreements and can only use your data for the services we request.

4. Data Security

We use industry-standard security practices (SSL encryption, secure servers, firewalls) to protect your personal data from unauthorized access, misuse, or disclosure.

However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security. We recommend safeguarding your own account and payment details at all times.

5. Cookies & Tracking Technologies

We use cookies and similar tracking tools to:

  • Remember your login and shopping preferences.

  • Improve website performance and usability.

  • Analyze site traffic for service improvements.

You can disable cookies in your browser settings. However, this may affect website functionality.

6. Your Privacy Rights

Under GDPR (Europe)

If you are located in the European Economic Area (EEA), you have the right to:

  • Request access to the personal data we hold about you.

  • Request correction of inaccurate or incomplete data.

  • Request deletion of your data (“right to be forgotten”).

  • Restrict or object to the processing of your data.

  • Request data portability (receive a copy of your data in a structured format).

To exercise these rights, contact us at 📩 [email protected]. We will respond within 30 days in accordance with GDPR requirements.

If you have given us consent (for example, to receive marketing communications), you may withdraw it at any time by clicking the “unsubscribe” link in our emails or contacting us directly at 📩 [email protected].

Under CCPA (California, USA)

If you are a California resident, you have the right to:

  • Request disclosure of what personal data we collect, use, or share.

  • Request deletion of your personal data (with certain exceptions, such as fraud prevention or legal obligations).

  • Opt out of the sale of your personal data (we do not sell personal data).

  • Exercise your privacy rights without discrimination.

To submit a CCPA request, contact us at 📩 [email protected].

7. Children’s Privacy

Our services are not directed at children under 13 years of age (or the minimum age in your country). We do not knowingly collect personal information from children. If you believe we have unintentionally collected data from a child, please contact us immediately to have it deleted.

8. Data Retention

We retain personal data only as long as necessary to:

  • Fulfill the purposes described in this policy.

  • Comply with legal, tax, and accounting obligations.

  • Resolve disputes and enforce agreements.

When data is no longer required, we securely delete or anonymize it.

9. International Data Transfers

As we work with third-party service providers globally (such as payment processors and email platforms), your data may be transferred outside your country. We take all necessary measures to ensure these transfers comply with applicable data protection laws.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. Updates will be posted on this page with a revised Effective Date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, you may contact us at:

📩 [email protected]

Thank you for trusting My PC Key. Your privacy and security are our top priority.